APPOINTMENTS
At bark fur joy grooming salon we work by appointment only. When a pet doesn’t show up for their appointment it leaves the groomer with nothing to do until their next dog comes in several hours later. Please be courteous to all the employees at bark fur joy and always call to cancel you appointment 24 hours before. We require at least 24 hour’s notice to cancel your pet’s appointment. If we do not receive proper notice a “no show” fee of $25.00 will be added to your next visit. Any client who has two “no shows” on their file will have to leave a credit card number to book future appointments.
COMPLETION TIME
We try our very best to keep our scheduled grooming appointments moving smoothly. A typical pet groom can be completed in 3 to 4 hours from the time of your appointment. If your pet has behavioral issues or skin and coat problems, you may be looking at a longer period of time. If you need your pet returned by a certain time, please let us know when you book your pets appointment. We are happy to accommodate you as much as possible if we are aware prior to the appointment. As well please refrain from coming into the salon before your pets groom is completed, this will only excite your pet and make it very difficult for the groomer to complete the groom.
Bark Fur Joy closes promptly at 5:00 pm. If you are not here by 5:00 pm to pick up your dog there will be a $1.00 a minute "late pick up fee" added to your bill for the first hour. Any time later than 6:00 pm will be charged a $2.00 a minute “late pick up fee”
DIFFICULT DOGS
The safety, care and comfort of your pets are Bark fur joy’s primary concerns. Dogs that show a tendency to bite or jump around may be muzzled or require a “second handler” for their safety and the groomers' safety. If a “second handler” is needed additional fees will be charged. Dogs that cannot be controlled will be sent home and charged for the amount of grooming that has been completed.
Bark Fur Joy reserves the right to refuse service to any pets that are extremely aggressive. Bark Fur Joy reserves the right to raise the price to those who do not disclose the true temperament of the pet prior to booking the appointment.
MAT REMOVAL
If you would like your pet brushed out, de-matting fees start at $25.00 an hour in addition to the cost of the groom. If there is excessive matting and we cannot brush out your pet humanely we will refuse to de-matt your pet.
Blades and scissors are used to achieve their grooming. Although we strive for safety, pets tend to move, lick, and be affectionate and even hyper at times. Should anything happen to your pet while at Bark Fur Joy you will see this within an hour of grooming and need to call us immediately. Bark Fur Joy will not be held responsible for clipper burn and/or minor nicks resulting from grooming of matted, neglected coats or for irritation caused by removing coat from pets possessing mild to severe skin allergy, nor will we be held responsible for stressful effects grooming may have upon a geriatric pet.
VETRANARIAN
Bark Fur Joy will be notified within 48 hours of any claims by owner regarding compensation for medical attention given as a result of alleged negligence. Bark Fur Joy will personally consult the attending veterinarian prior to settling any claim. Bark Fur Joy reserves the right to charge additional fees for services we consider over and above the norm covered by our standard rates.